Westhouse is a leading recruitment company that operates globally in the field of personnel selection, placement and project management.

For our client we are currently looking for a

2nd Level support (m/f) - Frankfurt am Main

General information

Reference:
111456
Start:
05.11.2018
Duration:
8 Monate + Option
Location:
Frankfurt am Main
Volume:
full-time
Languages:
Deutsch, Englisch

Your Tasks

  • Provide support on incident management process with the execution of health check and known errors procedures, including trouble shooting, incident analysis and resolution (includes Outlook client on Win7/10 and Citrix)
  • Prepare, plan and coordinate the implementation of configuration change requests to be executed out of working hours
  • Maintenance of technical troubleshooting documentation related to incident resolution and change implementation performed by the service hereby described. (includes Outlook client on Win7/10 and Citrix)
  • Execute requests for Public Folder provisioning and management
  • Execute requests for email archive provisioning and management
  • Execute requests for investigation on message tracking issues based on existing procedures
  • Prepare, plan and coordinate the execution of operations during IT Service Continuity Management exercise

Your Skills

  • 2nd Level support (Exchange, Outlook)
  • Exchange (2016)
  • SMTP Gateways: Exchange Edge, IBS, Ironport
  • Enterprise Archiving System
  • Antimalware: Symantec, Ironport (McAffee and Sophos), Edge (Kaspersky)
  • SSM-TLS

Interested

We look forward to receiving your application documents in electronic form.

Contact person