Westhouse is a leading recruitment company that operates globally in the field of personnel selection, placement and project management.

For our client we are currently looking for a

Digital Workplace – Messaging Operations (m/f/d) - Frankfurt am Main

General information

Frankfurt am Main
German, English

Your Tasks

  • Be part of Email services L2/L3 team
  • Expert in supporting and troubleshooting issues related to Outlook
  • Expert in supporting and troubleshooting Desktop / OS issues
  • Providing end user support in accessing archived emails
  • Providing and troubleshooting Shared Mailbox access etc.,
  • Providing and troubleshooting the calendar access issues
  • Hands on experience in troubleshooting mail flow issues
  • Have working experience with client side troubleshooting tools such as Exchange Connectivity
  • Analyzer, Ping, Trace etc., to find the root cause of the simple to complex problems

Your Skills

  • Expert Level in Windows Desktop Operating System (Windows 7, Windows 10)
  • Expert-Level in using, troubleshooting and providing support to Outlook 2016
  • High-Level of understanding of Microsoft’s Exchange Server, Windows Operating System
  • Strong understanding of ITIL.
  • Must be able to collaborate effectively with other associates within the organization.
  • Ability and willingness to take direction from team lead
  • Ability to work in a team environment.
  • Able to adapt to a changing technical environment.
  • Ability to coach other members of team in their area of expertise.
  • Ability to communicate clearly with all team members and end-users.
  • Ability to work with a sense of urgency.


We look forward to receiving your application documents in electronic form.