Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce and specialist consultancy.

For our client we are currently looking for a

Field Service Engineer – Hostpital & Laboratory (m/f/d) - Remote & Germany

General information

12 Months + Option
Job Type:
Remote & Germany
full-time Remote & Onsite
German, English (must)

Your Tasks

  • Hands On Support in the field of Hospitals and Laboratories
  • Customer site surveys, data gathering and analysis, kick-off meeting to support detailed engagement planning
  • Customer (site) training on products and lab-specific implementation
  • End-to-end on-Site validation/QC, formal exit criteria review and cut-over of all operations to target systems
  • Contracted "high-touch" Hypercare period and transition to ongoing steady-state service / sales support and Roche-led relationship management

Your Skills

  • Exp. in SW Activities (installation, maintenance, troubleshooting, support)
  • Customer and Workflow Knowledge in field of Hospitals and Laboratories
  • Knowledge of the structure, setup and functioning of operating systems (Windows Client-server, Windows Server)
  • Knowledge of Databases (SQL, Oracle, Caché)
  • Knowledge of networks (TCP/IP, firewalls, interfaces - e.g. ASTM or HL7)
  • Travel to customer site required
  • Remote work is an option (ca. 50%), depending on project setting and customer requirements


We look forward to receiving your application documents in electronic form.