Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce and specialist consultancy.

For our client we are currently looking for a

ITIL Incident Manager (m/f/d) - Luxembourg

General information

6 months renewable
English, French

Your Tasks

  • execute the daily activities of an Incident manager
  • manage and improve the processes and tool, including monitoring process performance via agreed key performance indicators (KPI) and report on a regular basis to stakeholders
  • closely interact with the internal/external IT service providers to secure service delivery in line with the agreed targets
  • provide advice and training to the relevant stakeholders responsible for projects
  • represent your process(es) in internal and external meetings
  • closely collaborate with other process managers
  • Ensure coordination and communication with Clients IT teams.

Your Skills

  • a minimum of three and ideally five or more years’ experience in the field of IT process management and/or IT service management. Including a concrete experience in the execution of Release management;
  • a solid general understanding of IT (e.g. infrastructure components and business applications) and experience with the support and operation or engineering of IT services;
  • communication Skills in French and English
  • “ITIL Foundation” certification
  • positive attitude and customer focus  as well as stress resistant
  • team player with strong interpersonal skills
  • innovative thinking and problem solving
  • willingness to ensure on duty activities when required


We look forward to receiving your application documents in electronic form.

Contact person