Westhouse is a leading recruitment company that operates globally in the field of personnel selection, placement and project management.

For our client we are currently looking for a

ITSM Service Experte / ITIL Spezialist (m/f) - Area of Munich

General information

27.11.2017 (ASAP)
01.12.2018 + option
Area of Munich
German (must-have), English (nice-to-have)

Your Tasks

  • Delivering Workshop: Value Proposition Workshop, Customer Journey Workshop, Prototyping Workshop
  • consolidate the outcomes of the workshops
  • create the data structure of the new service in the Service Management Database (FNT Service Planet)
  • input of the data of the new service into the Service Management Database (SMDB)
  • Test the onboarded service and bring it into production
  • Document the outcomes of the work and provide status reports
  • good verbal skills

Your Skills

  • 3-5+ experience in IT Service Design
  • Knowledge in ITIL
  • Knowledge and experience in Design Thinking
  • Knowledge and experience in doing workshops with customs
  • Knowledge and experience in FNT Service Planet or identical Service Management Databases is a plus
  • Have the ability to understand customer business needs and support with IT systems.


We look forward to receiving your application documents in electronic form.