Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce and specialist consultancy.

For our client we are currently looking for a

Senior Linux Service Lead (m/f/d) - Frankfurt (Remote-Option is to discuss)

General information

Reference:
144680
Start:
04.01.2021
Duration:
until 31.12.2021 + Extension
Location:
Frankfurt (Remote-Option is to discuss)
Volume:
full-time (100%)
Languages:
English

Your Tasks

  • Lead a team of 20 - 30 members and perform task allocations to the team
  • Ensure Service Delivery by adhering to the agreed SLA / KPIs
  • Define and implement Service Improvement plans
  • Oversee Demand management, Incident & Change management, Problem management and Service Level Management activities in the Service
  • Drive continuous service improvements activities in the Service
  • Have regular reviews with Customer to discuss on day-to-day operational topics and conduct Team meetings regularly
  • Support team in resolving critical technical issues during crisis situations
  • Engage in problem management process for root cause determination & permanent corrective action.
  • Responsible for technical delivery of OS administration activities for mission critical production support environments
  • Plan and oversee OS upgrade and migration activities.
  • Leading the activities of Quarterly Maintenance weekends ensuring successful recovery of all the systems post activity
  • Preparation of Shift rosters for team and ensuring smooth 24x7 operations
  • Conduct Performance evaluation Appraisals for reporting team members
  • Writing solutions / estimates for RFPs
  • Implement automations for significant reduction in manual efforts through Automation platforms

Your Skills

  • Strong experience in Server OS Administration
  • Extensive knowledge on all types of Unix / Linux Flavors
  • In-depth experience in implementing an end-to-end fully secure High Availability Server environment
  • Experience on Upgrades, Migrations, Performance Tuning and advanced Root cause analysis
  • Should be proficient in scripting
  • Should be proficient in Automation solutions
  • should be able to work with colleagues from different cultures
  • Experience in running operations with ITIL processes / ITIL certified.
  • Excellent analytical and troubleshooting skills
  • Excellent Business Communication skills
  • Excellent in Verbal, written communication
  • Creative thinking in implementing Service improvements (Automation, Incident reduction, etc.)
  • Willingness and flexibility to learn new technologies
  • Scale up quickly and adapt to different roles as the situation demands

Interested

We look forward to receiving your application documents in electronic form.