Senior Linux Service Lead (m/f/d) - Frankfurt (Remote-Option is to discuss)
General information
- Reference:
- 144680
- Start:
- 04.01.2021
- Duration:
- until 31.12.2021 + Extension
- Location:
- Frankfurt (Remote-Option is to discuss)
- Volume:
- full-time (100%)
- Languages:
- English
Your Tasks
- Lead a team of 20 - 30 members and perform task allocations to the team
- Ensure Service Delivery by adhering to the agreed SLA / KPIs
- Define and implement Service Improvement plans
- Oversee Demand management, Incident & Change management, Problem management and Service Level Management activities in the Service
- Drive continuous service improvements activities in the Service
- Have regular reviews with Customer to discuss on day-to-day operational topics and conduct Team meetings regularly
- Support team in resolving critical technical issues during crisis situations
- Engage in problem management process for root cause determination & permanent corrective action.
- Responsible for technical delivery of OS administration activities for mission critical production support environments
- Plan and oversee OS upgrade and migration activities.
- Leading the activities of Quarterly Maintenance weekends ensuring successful recovery of all the systems post activity
- Preparation of Shift rosters for team and ensuring smooth 24x7 operations
- Conduct Performance evaluation Appraisals for reporting team members
- Writing solutions / estimates for RFPs
- Implement automations for significant reduction in manual efforts through Automation platforms
Your Skills
- Strong experience in Server OS Administration
- Extensive knowledge on all types of Unix / Linux Flavors
- In-depth experience in implementing an end-to-end fully secure High Availability Server environment
- Experience on Upgrades, Migrations, Performance Tuning and advanced Root cause analysis
- Should be proficient in scripting
- Should be proficient in Automation solutions
- should be able to work with colleagues from different cultures
- Experience in running operations with ITIL processes / ITIL certified.
- Excellent analytical and troubleshooting skills
- Excellent Business Communication skills
- Excellent in Verbal, written communication
- Creative thinking in implementing Service improvements (Automation, Incident reduction, etc.)
- Willingness and flexibility to learn new technologies
- Scale up quickly and adapt to different roles as the situation demands
