Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce and specialist consultancy.

For our client we are currently looking for a

Senior Project Manager/Service Manager Network Operations (m/f/d) - Frankfurt or Remote

General information

6 - 12 Months
Frankfurt or Remote
German, English

Your Tasks

  • Lead a team of more than 30 members and perform task allocation to the team. Conduct performance appraisals for reporting team members
  • Engage in third-party vendor interaction
  • Ensure that all the services under him/her are delivered by adhering to the agreed SLA/KPIs
  • Define and implement Service Improvement plans
  • Oversee Demand management, Incident & Change management, Problem management and Service Level Management activities in the service
  • Implement automations in the service resulting in effort and cost savings. Drive continuous service improvements activities in the service
  • Have regular forums to connect with client to discuss on day-to-day operational topics. Conduct Team meetings regularly
  • Engage in problem management process for root cause determination & permanent corrective action
  • Plan and oversee life cycle management activities (e.g. patching and upgrade activities)
  • Leading the activities of Quarterly Maintenance weekends ensuring successful recovery of all the systems post activity

Your Skills

  • Bachelor of Engineering / Technology / Science or similar
  • 15 plus years of experience in Network operations
  • Wireless Networking (CISCO, ARUBA, MERAKI), Network Routing/Switching, Cisco Prime, Cisco ISE, AAA, DNS/DHCP/IPAM, Proxy
  • Firewall, Scripting (nice to have)
  • Team performance management
  • Ability to lead and drive the team towards program objectives
  • Experience in running operations with ITIL processes
  • Excellent Analytical and troubleshooting skill
  • Excellent presentation skills


We look forward to receiving your application documents in electronic form.