Senior Project Manager/Service Manager Network Operations (m/f/d) - Frankfurt or Remote
General information
- Reference:
- 144702
- Start:
- 11.01.2021
- Duration:
- 6 - 12 Months
- Location:
- Frankfurt or Remote
- Volume:
- full-time
- Languages:
- German, English
Your Tasks
- Lead a team of more than 30 members and perform task allocation to the team. Conduct performance appraisals for reporting team members
- Engage in third-party vendor interaction
- Ensure that all the services under him/her are delivered by adhering to the agreed SLA/KPIs
- Define and implement Service Improvement plans
- Oversee Demand management, Incident & Change management, Problem management and Service Level Management activities in the service
- Implement automations in the service resulting in effort and cost savings. Drive continuous service improvements activities in the service
- Have regular forums to connect with client to discuss on day-to-day operational topics. Conduct Team meetings regularly
- Engage in problem management process for root cause determination & permanent corrective action
- Plan and oversee life cycle management activities (e.g. patching and upgrade activities)
- Leading the activities of Quarterly Maintenance weekends ensuring successful recovery of all the systems post activity
Your Skills
- Bachelor of Engineering / Technology / Science or similar
- 15 plus years of experience in Network operations
- Wireless Networking (CISCO, ARUBA, MERAKI), Network Routing/Switching, Cisco Prime, Cisco ISE, AAA, DNS/DHCP/IPAM, Proxy
- Firewall, Scripting (nice to have)
- Team performance management
- Ability to lead and drive the team towards program objectives
- Experience in running operations with ITIL processes
- Excellent Analytical and troubleshooting skill
- Excellent presentation skills
