Westhouse is a leading recruitment company that operates globally in the field of personnel selection, placement and project management.
For our client we are currently looking for a
Service Integration and Management (SIAM) Consultant (m/f/d) - Munich
01.03.2019 / nach Absprache
full-time / nach Absprache
English and German
Elaboration of exit and transition scenarios, how the onboarding of an existing service provider could take place, which is currently connected via e-Bonding
Our Client has currently connected its infrastructure service provider via e-bonding as far as ITSM tools are concerned
Due to a strategy change, this assessment will examine a migration of the provider to client's own tool
As a result, expenses, costs (TCO), duration, as well as risks and effects should be worked out.
Possible options (big bang, step by step, modular) should also be examined.
Experienced with assessments
Experienced with Business Case creation
Demonstrable knowledge about ServiceNow implementation and transition
Experienced with ITIL processes
Must know how a SIAM operations model works.
ServiceNow Certified Implementation Specialist
ITIL V3 Expert
Excellent organizational, coordination and planning skills
Outstanding ability to think process driven and detail oriented in a global meta-organizational, networked manner
Excellent verbal and written communication skills including very good spoken and written Business English
Project Management skills/understanding, familiar with agile methods
We need more than 2 Persons for this role.
We are looking for a company that is able to complete this assessment in the shortest possible time, process the input from all stakeholders (external solution partners, manufacturers, external and internal project team), and create both an action plan and the financial business case.
We look forward to receiving your application documents in electronic form.