Westhouse is a leading recruitment company that operates globally in the field of personnel selection, placement and project management.

For our client we are currently looking for a

Service Integration and Management (SIAM) Consultant (m/f/d) - Munich

General information

01.03.2019 / nach Absprache
3 Months
full-time / nach Absprache
English and German

Your Tasks

  • Elaboration of exit and transition scenarios, how the onboarding of an existing service provider could take place, which is currently connected via e-Bonding
  • Our Client has currently connected its infrastructure service provider via e-bonding as far as ITSM tools are concerned
  • Due to a strategy change, this assessment will examine a migration of the provider to client's own tool
  • As a result, expenses, costs (TCO), duration, as well as risks and effects should be worked out.
  • Possible options (big bang, step by step, modular) should also be examined.

Your Skills

  • Experienced with assessments
  • Experienced with Business Case creation
  • Demonstrable knowledge about ServiceNow implementation and transition
  • Experienced with ITIL processes
  • Must know how a SIAM operations model works.
  • ServiceNow Certified Implementation Specialist
  • ITIL V3 Expert
  • Excellent organizational, coordination and planning skills
  • Outstanding ability to think process driven and detail oriented in a global meta-organizational, networked manner
  • Excellent verbal and written communication skills including very good spoken and written Business English
  • Project Management skills/understanding, familiar with agile methods

We need more than 2 Persons for this role.


We look forward to receiving your application documents in electronic form.