Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce and specialist consultancy.

For our client we are currently looking for a

Solution Architect Service Now (m/f/d) - Remote/ Essen

General information

Job Type:
Remote/ Essen

Your Tasks

  • Technical Lead for ServiceNow implementation and operation in architecture, design, development and implementation (incl. CMDB)
  • Champion for the ServiceNow platform, utilizing best practices in data architecture and solution design
  • Strong hands on experience with multiple implementations of ITSM, ITOM applications and with designing and implementing integrations to 3rd party systems
  • Design and development of innovative solutions to drive digital transformation and automation Manage ServiceNow upgrades to ensure zero impact to the business in partnership with vendors and stakeholders
  • Foster and enhance collaboration with all project team members, both on- and offshore, to ensure successful, technically sound projects which are completed on time and on budget
  • Collaboration with internal stakeholders to track, prioritize and implement enhancement requests
  • Communicate with the internal stakeholders in technical/non-technical terms, understanding their business requirements and provide suitable solutions
  • Visionary technical leadership and knowledge carrier as "Trusted Advisor"
  • Develop and maintain technical documentation relating to the management of the platform

Your Skills

  • Successfully completed studies in computer science / business informatics or a successfully completed training as an IT specialist or a comparable qualification
  • 5+ years of experience as a key technical resource for large scale ITSM solutions
  • 3+ years of experience as a ServiceNow Architect or ServiceNow Solution Consultant
  • Expert level of administration and development in ServiceNow
  • Strong experience with Incident Management, Service Request, Problem Management, Change Management, Discovery, and CMDB
  • Sound experience in project management with multidisciplinary and international SCRUM or DevOps teams
  • Strong ability to provide technical leadership and professional guidance to managers and the ServiceNow development team
  • Experience with international and multi-regional DevOps teams


We look forward to receiving your application documents in electronic form.

Contact person