Salesforce Business Analyst (h/f) - Lille
Description de la mission
- You are the main contact for BPO's, GBU leaders and Product owners with business needs and opportunities.
- You listen and understand the business need, analyze the situation and propose the best digital solution to meet the need, with a focus on using out of box Salesforce functionalities.
- You define solutions which helps the organization achieve its goals. The solutions will be a combination of: - operational procedure changes, - business process changes, - data management changes, - digital tool implementation, with a focus on using out of box Salesforce capabilities
- You consolidate the solutions into a CRM digital roadmap
- You lead the execution of the roadmap by launching initiatives, studies, projects, in full coordination with the IT project leader.
- Business process
- Changement management
- User Experience
- Employee efficiency
- English Fluent