Operations & Support Expertise — Storage (m/f/d)

Your tasks

• Provide Tier-3 operational ownership for Storage Products for Local Production (DE).
• Handle complex incidents, deep troubleshooting, and root cause analysis; drive permanent fixes and preventive measures.
• Ensure operational readiness for storage changes
• Monitoring/alerting coverage, performance baselines, hardening, patch strategy, rollback and recovery procedures, runbooks.
• Execute and improve standard operational procedures through automation (reduce toil, improve MTTR and stability).
• Automate standard operational tasks (capacity checks, validation procedures, provisioning workflows where applicable).
• Ensure operational readiness for deployments
• Validation of deployment artifacts from an operations perspective.
• Defining and enforcing quality assurance measures (e.g. required documentation of standard operation procedures, successful test reports, …) to ensure the high quality of delivered products and services.
• Ensuring rollback strategies and operational monitoring (observability) are in place for production deployments
• Ensure operational stability and responsiveness for the managed Kubernetes platform
• Monitoring system health, performance metrics, and service availability across multi-tenant environments.
• Identifying, analyzing, and resolving incidents, minimizing service disruption.
• Triggering root cause analysis and implementation of corrective and preventive actions.
• Reduce operational toil and improve service reliability
• Address recurring operational issues by automating remedial standard operations processes
• Validate all automated procedures following the established software development lifecycle including staging, testing, and validation reviews
• Ensure platform operations adhere to security and compliance standards
• Implementing monitoring and logging strategies to support audit and compliance requirements.
• Performing routine security scans and remediating identified vulnerabilities